DUTY MANAGER

Job Title: Buxton Crescent Heritage Trust – Duty Manager (Responsible for Health & Safety and Building Management)
Service/ Department: Charitable Organisation
Salary: £7,300pa – 14 hours per week (daytime may include some weekends)

£4,171pa – 7 hours per week (evenings)

Purpose of Role:

 

·         The Duty Manager is a crucial post in this organisation and will provide a range of support activities which will enable us to deliver a new and exciting Visitor Centre and venue in the Pump Room.

 

·         As a Duty Manager you will form part of the small Front of House team who will work in the Pump Room providing a wide range of visitor services, dealing with the general public, providing exceptional customer service and be responsible, for all operations when on duty.

 

·         The Post holder will have special responsibilities and be the lead officer (supported by the Management Team) for the maintenance of the Pump Room, the buildings, systems and interpretation and for the safety of the staff, visitors and volunteers to the Trust’s premises.

 

·         The Post is available as a job share as there are additional evening hours available for 7 hours (average and subject to demand) per week. This element could be included in this post or offered as a job share.  The Evening Duty Manager position will be fully responsible for the safe and successful running of events and hire of the Pump Room in the evenings.

 

·         The post is permanent (subject to an agreed probationary period)

 

Key Accountabilities:

Reporting to the Visitor Services Manager

 

Provide outstanding customer services to users of the Pump Room, delivering visitor welcome, visitor information selling tickets and goods and services provided by the Trust.

Special Responsibilities:

Maintaining a safe environment for the Trust’s staff and visitors.

Responsible officer for the health and safety of staff and visitors to the Trust’s premises ensuring the appropriate risk assessments and procedures and policies are in place.

Responsible officer for the maintenance of the Trust’s premises

Job Duties:

To consistently provide customers with an outstanding customer service as part of the delivery of High   Peak’s tourist information service in the Pump Room.

To act as the Heritage Trust’s ‘front of house’ service, providing an exemplary welcome and encouraging sale of admission tickets, events, membership and friends products.

To provide accurate information and orientation on the High Peak Borough Council area, the Peak   District and to all visitors using the services provided by the Buxton Crescent Heritage Trust.

 

To be familiar with publications, reference material, information leaflets and relevant websites

 

 

To effectively handle and monitor all enquiries received in the combined service.

 

To actively promote and up-sell the High Peak Borough Council area, Peak District and the services provided the Trust to visitors using the Pump Room.

 

To input and retrieve data for the operation of relevant services including maintenance of the DMS database records.

 

To effectively cash-up, record and bank all monies received through the sale of goods, services or events.

 

To maintain reference materials, stock records, filing system and other information in an organised and diligent manner.

 

To assist in the development, implementation and ongoing supervision of any related exhibitions and events.

 

 

To fulfil general cleaning duties and ensure the whole venue is immaculately presented at all times.

·         Working with our specialist contractors and the management team ensure the drafting and updating of health and safety policies emergency plans, risk assessments and evacuation procedures

·         Overseeing security, fire prevention, and other safety systems

·         Scheduling regular building maintenance

·         Contracting professionals for repairs as needed

·         Monitoring building maintenance budgets

·         Appointing contractors as needed to maintain, repair, or improve the property

·         Providing or arranging training for employees and volunteers as needed

·         Inspecting the premises frequently for signs of damage or wear

·         Ensuring the IT systems and interpretation equipment is maintained and operational

Evening Events (7 hours average per week):

·         Managing evening events and hires of the Pump Room including opening and closing the building. This may involve lone working and adherence to the lone working policy.

·         Setting up the room for events and taking down at the end of a hire period or event.

·         Preparing teas and coffees

 

 

 

Person Specification
 

Experience/Knowledge/Skills

·         Experience and understanding of delivering exceptional customer service (Essential)

·         Dealing with a wide range of enquiries and managing competing needs in a busy customer environment (Desirable)

·         Knowledge of the local area and our heritage (Desirable)

·         Experience and/or knowledge of managing events (Desirable)

·         Experience of health & safety policies and procedures and building maintenance (Essential)

·         Working as part of a small team and on own initiative (Essential)

·         Managing and working with volunteers (Desirable)

 

Qualifications

A good general standard of education with at least 5 GCSE’s or equivalent

 

Personal Qualities (All Essential)

 

·         Excellent interpersonal and customer services skills with the ability to communicate effectively with a diverse range of people establishing and maintaining effective working relationships

·         Ability to demonstrate a methodical, organized and flexible approach to work with a very close attention to detail

·         Effective listening, verbal and written communication skills

·         Excellent interpersonal and customer services skills with the ability to communicate effectively with a diverse range of people establishing and maintaining effective working relationships

·         Ability to lead on the development of a range of systems and procedures

·         Ability to relate well to colleagues, trustees, stakeholders, funders and members of the public.

 

 

 

 

 

Job Share:

We would consider applications from candidates interested in one post or a job share based on 2 contracts

£7,300pa – 14 hours per week (daytime may include some weekends and bank holidays)

£4,171pa – 7 hours per week (evenings).

Please clearly indicate your preference on your covering letter from the following:

 

1.      21 hours per week to include 7 hours (average evening hours)

2.      14 hours per week only

3.      7 hours evening only

Other Information:

The Trust will offer contract based on annualized hours to allow for flexibility and to meet business needs.

Annual Leave:

25 days pro rata per annum and statutory bank holidays.

Equal Opportunities:

The BCHT fully supports the terms of The Equality Act 2010. We are an equal opportunities employer and do not discriminate on any grounds.   We want a diverse workforce which reflects our community and welcome applications from everyone regardless of age, disability, sex, race, religion or belief, sexual orientation, gender reassignment, pregnancy and maternity and marital or civil partnership status.

If you have a disability and demonstrate that you fulfil the person specification criteria for the role on your application form, you will be invited for an interview. If you feel that you could carry out this post with some adjustments, please let us know.  If you require particular arrangements made for interview etc. (e.g. signing, access), please let us know.

 

How to Apply:

 

Application is by curriculum vitae (CV) setting out details of your qualifications and experience to date.

Please ensure there are no unexplained gaps in your work experience. Your CV must be accompanied by a letter of application (maximum 1 side of A4) setting out the qualities you feel you can bring to the job role and how you meet the requirements of the person specification.

Applications should be sent by e-mail to: lcross@buxtoncrescent.com or by post to arrive by the closing date:

 

Buxton Crescent Heritage Trust, Devonshire Dome, Devonshire Road, Buxton, SK17 6EL

 

Closing date for applications is January 16th at 5pm. Interviews are expected to be week commencing 21st January. Start date will be as soon as possible following selection.

 

 

Please see the Trust’s Privacy Policy on the Trust’s website www.buxtoncrescenttrust.org to find out how we will look after your data.

 

 

 

 

 

 

 

 

 

 

 

 

If you would like to be added to our database to be kept up to date with our plans please email hello@buxtoncrescenttrust.org or call 01298 38441